FAQ


FAQs for Deliveries within City Limits for cities: Bannani, Baridhara, Bashundhara, Dhanmondi, Gulshan, Mirpur, Mirpur DOHS, Mohakhali DOHS and Uttara

 

When does Organic Bangla deliver?

Your products will be delivered up to 6 hours from the time of placing the order. At the time of checkout while placing an order online, you will be provided with option for choosing delivery from the 3 timeslots. Following are the timeslots available for selection and their respective cut off timings while placing an order with us.

First Slot                9 AM to 12 PM (Previous Day)

Second Slot           12 PM to 3 PM

Third Slot              3 PM to 6 PM

Note: Fresh Snacks, Party Food & Marinated Meats are made to order product(s). These will be delivered within 24 hours.

 

Is there a minimum order value for delivery?

Our Minimum order amount 600 taka. Up to 1500 tk order amount delivery charge will be 80 taka and 1500++ order amount will be FREE Delivery.

 

What is Organic Bangla delivery process?’

Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

 

What if I'm not home to receive my order?

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

 

Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

 

Can I place an order online and pick up my order from your store which is nearest to me?

Currently we do not offer this facility.

 

What if I didn't like the quality of the products delivered to me?

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the same in the mobile tracking app to initiate request for return as well as refund in case of any. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated and we will adjust it by your future order.

 

Can I cancel my order?

No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

 

What if products ordered by me are out of stock?

In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online Organic Bangla account in case of Prepaid Orders.

In case you are not satisfied with the suggested substitute you can always return the product at the time of delivery.

 

Will I be compensated in case of order delay?

No, in such event of delay, our delivery team only will keep you updated about your delivery.

 

How do I order products which are available in the store and not available in the webstore?

Our endeavor is to keep adding products in the webstore. Since we deliver products across the city and in good condition, we have included products that can be delivered in perfect condition. For items not available in the webstore, we request you to call our number 01631 77 66 77.

 

How can I pay for my Organic Bangla orders?

We accept a wide range of payment options for your convenience. We accept Visa, Mastercard, Nexus Pay, American Express Card, Bkash, Ucash, Nagad, Rocket and many more digital options. All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

 

Are there any hidden charges I should know about?

No, the price listed on the product page is all you pay. No additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!

 

How do I know the payment status?

It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.

 

Do I get an invoice for my order?

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.

 

How does COD (Cash-On-Delivery) work?

We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!

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